Privacy Policy

Privacy Policy

The Information Technology Act of 2000, along with its associated regulations, as well as subsequent legislative revisions regarding electronic records following the Act's enactment, has established this Privacy Policy as an electronic record, constituting an electronic contract between you and RAFTAARPAY FINTECH PRIVATE LIMITED. (referred to as both "you" and "RAFTAARPAY FINTECH PRIVATE LIMITED." below). This Privacy Policy is legally binding and does not necessitate any physical, digital, or electronic signatures to validate its terms.

The Regulations for Sensitive Personal Data and Information Security under the Information Technology Act of 2000, issued in 2011, govern information technology and mandate the formulation of a Privacy Policy governing the collection, use, storage, and transfer of sensitive personal data or information. This document is published in compliance with these provisions.

Before proceeding, please carefully review our privacy policy in its entirety. By using the website and mobile application, you acknowledge that you have read, comprehended, and accepted the terms outlined in this privacy statement. If you disagree with the conditions stipulated in this privacy statement, we advise refraining from utilizing this website and mobile application.

By furnishing us with your information or utilizing the services provided through the Website and Mobile Application, you hereby grant consent to the collection, storage, processing, and transfer of both your Personal Information and Non-Personal Information following the provisions detailed in this Privacy Policy. Additionally, you confirm that the collection, utilization, storage, and transfer of your information will not cause harm to you or enable any unlawful benefit to you or any other individual.

User Information

To access certain services on our website and mobile application, registration is required. The information requested during registration includes a) your name; b) your email address; c) your gender; d) your age; e) your PIN code; f) your occupation, interests, and similar details; and/or j) your password. Your provided information assists us in enhancing our websites and ensuring an optimal user experience across mobile applications. The data provided by users is specific to the services they use, and we reserve the right to utilize this user information to manage, enhance, and protect our services, including our advertising services, as well as to develop new services. Material that is publicly available in the public domain, supplied under the Right to Material Act of 2005 or any other currently applicable legislation, is not considered sensitive.

Cookies

We may employ "cookies" or similar electronic tools to gather information that assigns each visitor a distinct, random number known as a User Identification (User ID), enabling us to better understand individual preferences using the Identified Computer. This aids in enhancing the responsiveness of our site and mobile application for users. While we may set a cookie on your computer, your identity remains anonymous until you willingly disclose it, such as during the signup process. Cookies cannot extract data from your hard drive. They solely store data provided by you, such as when you opt to engage with us. Clicking on advertisements from our advertisers might also result in your browser receiving their cookies, a process over which we have no control. When you visit our website, our web servers automatically log certain details about your computer's internet connection, including your IP address (a number that helps internet-connected devices route data, such as the web pages you view). Your IP address cannot personally identify you. We utilize this information to fulfill your requests for our web pages, comprehend user interests, track site traffic, and share geographical data with advertisers regarding the origins of visitors to our website or mobile application.

Link to the other sites

Our privacy policy pertains solely to the practices observed on our website and mobile application. We provide links to external websites on our platform that are beyond our purview. By utilizing these external sites, you acknowledge and agree that we cannot be held liable or responsible for how you choose to use or interact with these third-party websites.

Information Sharing

In specific cases, we may share sensitive personal information with third parties without the user's explicit consent:
(a) When required or mandated by law, court order, governmental agency, or any authoritative body to verify identity, prevent, detect, investigate incidents (including those involving computers), or enforce legal actions. Such disclosures are made in good faith and are reasonably deemed necessary to uphold the terms of this Agreement and comply with all pertinent laws and regulations.
(b) For the purpose of handling personal information on our behalf, we may share this information with our affiliated companies and their respective officers and staff. We ensure that the individuals receiving this information consent to its processing as per our instructions, this Privacy Statement, and any applicable confidentiality and security measures.

Information Security

We have implemented necessary security measures to prevent unauthorized access, alteration, disclosure, or destruction of data. These measures include appropriate physical security and encryption to protect against unauthorized access to the systems where personal data is stored. Additionally, we conduct internal audits of our data collection, storage, and processing practices to maintain security.

All information collected through our website and mobile application is securely stored in a controlled database. This database is hosted on servers protected by firewalls and accessible only through password-protected access. However, it's important to note that no system is entirely immune to breaches, despite our robust security measures.

We cannot guarantee the absolute security of our database or the safety of data transmitted over the Internet to us. Any information you submit to a discussion forum, for instance, may be accessible to anyone with internet access. The internet is an evolving medium, and we may occasionally update our privacy statement to accommodate necessary changes. Rest assured, regardless of any policy updates, we will always handle information following the policy under which it was collected.

Grievance Redressal

Complaints, instances of abuse, or any concerns related to content, comments, or breaches of these terms should be promptly reported to the designated grievance officer listed below. Please submit your complaint in writing or via email, signed with an electronic signature, and send it to support@raftaarpay.in. Our grievance officer is available from 9:30 AM to 6:30 PM to assist in resolving your queries.